Question 1

Do you provide International delivery?

Accepted Answer

Yes, we offer international shipping services from major US ports with weekly sailings to anywhere in the world. We handle everything needed for exporting the vehicle: pick up from auctions and delivery to our warehouses near a port of departure, condition reports and photographs, container and RORO shipments, and US Customs clearance. Our live tracking system allows you to track your vehicle shipping process in real time. Your vehicle will be delivered quickly and safely!

Question 2

How do I track my order?

Accepted Answer

"Simply enter your order number below, which can be found on your order confirmation or dispatch email. For tracking information to be displayed, please wait until you receive your order confirmation email to give us time to process this information.".

Question 3

How do I return an item?

Accepted Answer

Items purchased at bantamaafricancaribbeanmarket by or from dealers or resellers are not eligable for return, refund, or exchange. 
Click the 'Start a return" link above and sign in.
Select the item you want to return, ,,,
Next, select the reason for returning the item from the options on the dropdown menu.

Question 4

What is your returns policy?

Accepted Answer

Return Policy. Our Return Process is simple and hassle free. You can return your merchandise to our warehouse up to 60 days from your item's ship date. Returns must be in original condition , unused with original labels. Your return item (s) will be inspected upon arrival before your refund is processed.

Question 5

How can I contact your couriers?

Accepted Answer

Courier contact details
How can I contact my courier?
On a missed collection or delivery, the courier may choose 
to leave a contact number on the calling card. However, our 
couriers do not have to leave their details as they are self-
employed and use their personal mobile phones.

We are unable to provide you with the couriers' contact
details due to data protection laws, but we can contact the 
courier on your behalf, in regards to a myHermes delivery. 
Unfortunately, if your query relates to a parcel from a 
retailer, we are unable to contact the courier for you- you 
will need to contact your retailer who can raise the query
with our sister company (Hermes), on your behalf.

Question 6

What are your delivery options?

Accepted Answer

FedEx has the answer, the information and the resources to help you with all your shipping and business needs. ... 
Package, Envelope, Express Freight, ...If you're a high-volume shipper, use FedEx Ship Manager Server, a hardware and software application that offers a full-service shipping...

FAQ

Frequently asked questions